FAQ about our closure
We have recently announced the devastating news that we are closing our store. With this will come many questions so we have created this list of Q & A for you to refer to before messaging us.
If you have any additional questions, please direct them to hello@thetelarie.com
Without further ado....
| Q: What day are you closing? |
| A: Pre-orders close at 11:59pm on 31st October, 2024. The shop front is closing at 4pm on 22nd November, 2024. |
| Q: What will happen with outstanding orders after the shop closes? |
| A: Please rest assured, our customers are so important to us. We are committed to providing great service until the last order has left our hands. So we are returning to our original HQ of Yondette's home and all orders will be fulfilled from there. |
| Q: Will your Facebook group remain open? |
| A: Facebook groups take a lot of work to keep active, however we are happy to leave the group open for people to use and share their creative makes and questions. If it becomes too much for us, we will need to reconsider this but for now the answer is yes, it will remain open. |
| Q: What is happening with postage? |
| A: For the last few years our amazing logistics partner has been primarily MailPlus. We will be transitioning to using Auspost and Sendle, with our postage rates moving in line with their rates and removing our FlatRate option. |
| Q: Can I combine retail and pre-orders? |
| A: No, we are no longer able to facilitate combined orders in this manner. |
| Q: Can I still collect if I'm local? |
| A: Yes! Pre-orders will be able to be collected from my place in Weir Views by appointment. |
| Q: Is the business for sale? |
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A: This would be amazing, however is a bit complex with the logistics involved with our business. If you are interested in buying the business, please direct your offers or questions to our email. Only reasonable offers will be replied to. |
| Q: Can I buy stock in bulk? (E.g. All the zips, all the solid CL etc.) |
| A: If you have interest in bulk stock, please email us with a clear list of what you are wanting to buy |
| Q: Will there be any further retail stock arriving? |
| A: No, we do not have any further stock on it's way. Anything you see online is all there is, and once sold it will not be returning. |
| Q: Can I buy your artwork or exclusive tiles? |
| A: Short answer is - it depends. If you are interested in any of our tiles, please email us with screenshots. Any artist enquiries will need to be made to them directly. |
| Q: What happens to all my vouchers and tokens? |
| A: All vouchers, discounts and tokens must be used before we close at 4pm on 22nd November, 2024. |
| Q: Will you be having any sales? |
| A: While we know everyone loves a bargain, and money is tight for everyone right now, I have a lot of business expenses that have incurred through running a small business, and these will continue to incur while closing the business down and for some time afterwards. We will no doubt be doing some clearance sales as the end nears, however waiting for this may mean you miss out on what you have your eye on! |
| Q: Have you considered *insert idea here*? (eg. retail only, preorder only) |
| A: We received lots of suggestions in our FB group a little while ago.We have considered many options over the past few months, but nothing has landed and felt right. |
