Frequently Asked Questions
Where are you located?
We are located in the outer western suburbs of Melbourne, Victoria. Our address is 7 Staughton St, Melton South 3338
How long does postage take?
We dispatch using a combination of Toll, AusPost and Sendle. Postage timeframes are dependent on your delivery postcode and can be found on individual websites. We offer standard and express options.
The untracked postage option takes approximately 3-4 working days as per the Australia Post website.
Do you ship internationally?
We sure do! We can ship anywhere, but if you’re in Canada or the USA, please get in touch with us before ordering so that we can explain how sending to these countries differs a bit.
Why is my order not packed with bells and whistles?
We are trying to reduce waste wherever we can. This means we avoid unnecessary packaging, the use of compostable post satchels and recycled boxes wherever possible. We have a sustainability charter that you can find here.
Do you have a physical store?
Yes, we do! You can visit us at 7 Staughton Street, Melton South 3338 Monday-Friday 10am-4pm, we are closed weekends. Our storefront will be closing forever on November 22nd, 2024.
How much are your fabrics?
You can find a complete price list of our printed and solid fabrics here.
What unit do you sell your fabrics in?
Our fabric is sold by the half (unless otherwise stated). Elastic, Interfacing and Quilting cotton (in stock) are sold by the 10cm increment.
What’s the GSM/WOF for your bases?
You can find a complete list with all of that information here.
How often do you guys have a preorder?
Pre-orders are open all month long (with the exception of December & January).
How long does preorder fabric take to arrive?
We receive most of our stock via sea, so we have an ETA of 10-16 week.
Where is my preorder fabric?
You can click here to get an update on where exactly we’re up to with all of our preorders.
Do you do custom printing?
We do! Custom printing has a MOQ of 1m per print. We can print most of our previous designs for you, or a design of your own (proof of appropriate licensing will be needed). You can find more information here. Please note, we will not print anything that contains copyright or trademarked characters.
Can you help me out with manufacturing?
Get in touch and let us know what you’re looking for. We might be able to connect you with someone in our community that can meet your needs.
Do you offer Wholesale or Bulk discounts?
Yes we do! Please find more information here!
